Earlier this year, DSI, a top supplier of advanced inventory management solutions, confirmed that it was combining its Cloud Inventory – Field Inventory solutions software with the Salesforce Customer Relationship Management, or CRM, program. Those who use Salesforce will have access to Field Inventory applications, which will allow them to incorporate the information captured in the field with any stock, equipment or tools needed to complete work orders or close out trouble tickets when they’re doing work tasks out of the office.
Salesforce is a software company that operates in the cloud. It offers clients CRM services in addition to other complementary business applications.
DSI is seeking to improve the Salesforce CRM field services section of the company by offering Salesforce clients access to its Field Inventory program. Field Inventory operates on mobile devices. It is a cloud-based service that gives employees a way to check the conditions and locations of their company’s tools and inventory while in the field. This means that companies can track how much of their inventory has been used, making it easier for them to order additional supplies when needed.
The blending of Salesforce CRM and DSI’s Field Inventory program improves how companies manage their inventory inside and outside the warehouse. It comes with multi-language support, and it’s fast and easy to implement. Business managers who upgrade to the program will be giving their field workers the support that they need to deliver a high level of customer service.
When a Salesforce client accesses DSI’s Field Inventory system, they’ll be able to initiate service orders and track the stock, equipment and labor that they need to take care of a task. They can do this on a mobile device using the system’s composite application program. This makes it easy for field technicians to complete a work order or check on the status of one. When information is entered into the program from the field, it is filed with any other information documented in the CRM system. This integration improves efficiency since field workers will have access to current data, which makes it more accurate.
DSI’s president and CEO, Mark Goode, said, “CRM is an essential element of success for companies using Salesforce, and many of these companies rely on field services.” The Field Inventory program gives Salesforce clients immediate insight regarding the state of their company’s field operations. This access will help them better serve their customers because it allows them to work more effectively in the field. Enhanced CRM systems increase speed and safety.
When field workers are able to track equipment and inventory immediately from the field, they’ll be able to work more quickly and ensure that they’re being compliant.
More about DSI
DSI is headquartered in Kansas City. The company’s global team knows the ins and outs of supply chain operations. They also have the technical skills needed to develop mobile applications, ones that resolve many of the challenges that companies face. DSI’s Cloud Inventory services and mobile-first technology give businesses a way to track inventory during all steps of the delivery process from warehouse storage to the techs who transport it with them into the field.
More About Salesforce
Salesforce makes it easier for companies and customers to connect since it’s the best customer relationship management platform in the world. Salesforce helps every division in a company, such as marketing, commerce, service, IT and sales, work together seamlessly from any location. This increases customer satisfaction and supports employee collaboration.
Technology that Makes Operations Easier and Better
To offer better service, DSI has activated a new Field Inventory website. Mark Goode, said, “Field Inventory is a real differentiator for businesses across the global supply chain because it gives organizations full control of field inventory outside of the four walls.” DSI’s Cloud Inventory and mobile-first technology offers companies convenience, making operations easier and better.
