The advancement of mobile phones has gotten the whole world addicted to it. As everyone has gotten used to it now, more and more technologically adaptive features in the new set of phones are peaking the need for mobile phones. Every problem is sorted with a simple click as every activity today has an application designed to its specifications serving the right clients at the right time. Almost all businesses have a running application under their name with an admin dashboard to survive in the technology-driven world. The best idea however is to get a user friendly application designed. Why? Because that’s the new road to success. The easier the application in use the more convenient it will be for the workers, business person and the customers to keep themselves engaged. The more the internal stakeholders engage the more likely is the business to produce more gains for better.
As simple as the work has gotten now, employees have started to prefer working on their jobs using this convenient mode of work, applications – short term apps for example WhatsApp, Skype or Dropbox etc. Consumers prefer ordering online too and businesses seem more convenient functioning virtually. Especially since covid-19, this trend has been practically existential. It has even been promising towards generating profits.
But the question really lies that what features must the applications have in order to ensure smooth operations?
What makes a user-friendly app?
Here is what
- Chat support functions
An application must support callback functions or chat support functions. Customer satisfaction must be the top priority of any business whether it’s run virtually or physically. Chat support must be considered as a customer growth opportunity.
- Voice control
People who are illiterate or have a disability or perhaps any injury would also like to get access to the application. Perhaps a voice-accessible app will make it convenient for them to use it.
- Application must be Secure
Cybersecurity is the leak to any business success these days. A business has to ensure that their application is secure and all the employees and consumers information is insecure with them. IT teams must adopt a security-by-design approach using shift-left guidelines to ensure the entire development cycle, starting from the ideation to architecture, execution, testing and release is fully secure.
- Readable and Scalable Text
Scalable text provides users with more flexibility and enjoy the experience as it is one of the finest practices around accessibility. By sticking to this system-level preferences for the user you enhance the readability of your application text and move just a little closer to making your consumers happy.
- Multi Factor Authentication
There must be a balance between data accessibility and data protection. Business applications must be built around multi factor authentication since it carries user information. As a standardized practice for ensuring validation and user access it seems responsible for the business to have this feature in the app installed. Security must be the heart of your app.
- A Search Option
An extremely necessary option that businesses have to adopt no matter what. Even if your mobile app is simple in design, a search option is essential. The consumers must not lose interest in the app, keep building curiosity and adding to their needs. Make it easier for the consumers to search what they are looking for.
